Kelly Limoncelli | Worcester, MA

Kelly limoncelli

Thermo Fisher Scientific

---

Responsible for providing remote pre- and post-sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

• Builds Customer Allegiance
o Establishes and maintains effective customer relationships responses
o Simultaneously manages 10-20 ongoing cases on average
o Uses product knowledge databases effectively to communicate technical solutions to customers
o Routinely collaborates with colleagues on customer cases
o Uses high energy and intensity to promote positive customer experience

• Drives Growth
o Assists customers in selecting over a wide range of products
o Keeps local sales representatives up to date on customer cases to maintain customer allegiance
o Effectively communicates with different business divisions
o Uses metrics to measure results

• Builds Organizational Relationships
o Team-appointed leader on QuantiGene/ProcartaPlex/Luminex assays
o Participates in Sales and Product Training
o Ongoing projects to improve process efficiency
o Runs program to promote employee well-being
o Readily seeks and incorporates feedback from colleagues
o Mentors and encourages colleagues, provides constructive feedback